Arrears

Arrears Reason

Your account balance is insufficient to pay for the used resources on the pay-per-use basis.

Arrears Impact

• Yearly/Monthly

  This is a pre-paid billing mode, so you can continue using yearly/monthly Dedicated HSM instances even if your account is in arrears. However, you will not be able to perform other operations that may incur fees.

• Pay-per-Use

  If your account is insufficient to pay your amount due, your account goes into arrears, and the pay-per-use KMS enters the grace period. You need to pay the pay-per-use resource fees incurred during the grace period. To view the fees, go to the Billing Center > Overview page. The system will charge the fees once you top up your account.

  If you do not bring your account balance current before the grace period expires, the status turns to Frozen and enters a retention period. You cannot perform any operations on a pay-per-use KMS in the Frozen status.

  After the retention period ends, the resources in DEW will be released and data cannot be restored.

  Figure 1 Life cycle of pay-per-use DEW
  

Avoiding and Handling Arrears

You need to top up your account once it is in arrears.

If data stored in the DEW is no longer used, you can delete it to avoid generating further expenditures.

To help make sure your account never falls into arrears, you can configure the Balance Alert on the Overview page of the Billing Center. Then, any time an expenditure quota drops to below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email.

If your account is in arrears, top up your account in a timely manner.