Arrears

Reasons

Your account balance is insufficient to pay for the used resources on the pay-per-use basis, and you do not have any resource packages either.

Impacts of Arrears

• Yearly/Monthly billing

  This is a pre-paid billing mode, so you can continue using yearly/monthly clusters even if your account is in arrears. However, you cannot perform operations that will generate new expenditures, such as purchasing clusters, expanding capacity, and renewing orders.

• Pay-per-use billing

  Your account may fall into arrears due to automatic fee deduction for pay-per-use resources. In this case, relevant cloud services will not be stopped immediately. There will be a grace period for pay-per-use resources. You are still responsible for expenditures generated during the grace period. You can view the charges on the Billing Center > Overview page and pay any past due balance as needed.

  If your account is still in arrears after the grace period ends, the resources enter the retention period and their status turns to Frozen. You cannot perform any operations on these resources.

  If you do not bring your account balance current before the retention period ends, the compute resources (vCPUs and memory), EVS disks, and EIPs will be released and the data cannot be restored.

  Figure 1 Life cycle of a pay-per-use CloudTable cluster
  

Avoiding and Handling Arrears

To help make sure your account never falls into arrears, delete the resources that you no longer need or configure the balance alert.

Top up your account in time to avoid arrears.

Delete unnecessary instances to avoid unexpected fees.

To help make sure your account never falls into arrears, you can configure the Balance Alert on the Overview page of Billing Center. Then, any time an expenditure quota drops to below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email.

If your account is in arrears, address the issue in a timely manner.