Billing FAQ

Why Am I Still Be Charged for a Deleted Workload?

After a workload is deleted, it still exists on the My Resources page and fees are continuously deducted. In this case, check whether there are pods running in the namespace where the workload belongs. If there are pods running and you do not need them anymore, delete the pods. The billing will be stopped.

Why Is a Message Displayed Indicating That My Account Is In Arrears Even If My Account Has Balance?

Symptom

When the account is reset and has balance, CCI displays a message indicating that the account is in arrears during namespace creation.

Solution

Sign out and then sign in again, or clear the browser cache.

Why Can't My Resources Be Deleted?

Symptom

Resources cannot be deleted.

Solution

Some resource permissions are restricted if your account is in arrears. Top up the account and then delete the resources.

Previous topic: Stopping Billing

Feedback

Was this page helpful?

Helpful Not helpful

Provide feedback

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel

For any further questions, feel free to contact us through the chatbot.

Chatbot