Updated on 2025-04-22 GMT+08:00

Automatically Renewing a Package

Auto-renewal can avoid extra costs incurred because you forget to manually renew the packages. The auto-renewal rules are as follows:

  • The first auto-renewal date is based on the expiration date and the billing cycle.
  • The auto-renewal period of a renewed package is subject to the effective period of the original package.
  • You can enable auto-renewal at any time before a package expires. The system will make the first attempt to charge your account for the renewal at 03:00 seven days before the expiration date. If this attempt fails, it will make another attempt at 03:00 every day until the subscription is renewed or expires.
  • After auto-renewal is enabled, you can still renew the package manually if you want to. After a manual renewal is complete, auto-renewal is still valid, and the renewal cost will be deducted from your account seven days before the new expiry date.
  • By default, the renewal cost is deducted from your account seven days before the new expiry date. You can change this auto-renewal payment date as required.

For more information about auto-renewal rules, see Auto-Renewal Rules.

Prerequisites

The package to be renewed has not expired.

Enabling Auto-Renewal on the Renewals Page

  1. Go to Billing Center. In the navigation pane, choose Orders > Renewals.
  2. Create custom search criteria.

    • On the Auto Renewals tab, you can view the resources for which auto-renewal has been enabled.
    • You can enable auto-renewal for resources on the Manual Renewals, Pay-per-Use After Expiration, and Renewals Canceled tabs.
    Figure 1 Renewals

  3. Enable auto-renewal.

    • Enabling auto-renewal for a single resource: Select the resource for which you want to enable auto-renewal and choose More > Enable Auto-Renew in the Operation column.
      Figure 2 Enabling auto-renewal for a single resource

    • Enabling auto-renewal for multiple resources at a time: Select the resources for which you want to enable auto-renewal and click Enable Auto-Renewal above the list. A maximum of 100 resources can be renewed at a time. Only packages with the same effective period can be set at the same time.
      Figure 3 Enabling auto-renewal for multiple resources

  4. Set the number of auto-renewals as required and click OK.

    Figure 4 Enabling auto-renewal