About Arrears

Impact of Arrears

Yearly/monthly CBH resources are paid when you make the purchase. You can still use the existing yearly/monthly CBH resources even if your account goes into arrears. However, you cannot perform other operations that may generate fees, such as purchasing a new CBH instance, upgrading CBH specifications, or renewing subscriptions.

Avoiding and Handling Arrears

You need to top up your account once it falls into arrears.

Configure the Balance Alert function on the Billing Center > Overview page. When the total amount of the available quota, general cash coupons, and cash coupons is lower than the threshold, the system automatically notifies you by SMS or email.

If your account is in arrears, top up your account in a timely manner.