Arrears
Your account goes into arrears when the balance is less than the bill to be settled. To continue using DDoS Mitigation, top up your account in time.
Arrears Reasons
- Auto-renewal has been enabled, but your account balance is insufficient to pay for the renewal.
- You have purchased an AAD instance, and the peak attack traffic exceeds the basic protection bandwidth, incurring elastic protection bandwidth fees. In addition, the account balance is insufficient so that fees can be deducted.
Impact of Arrears
For a yearly/monthly DDoS instance, you have paid the instance fee in advance. Therefore, you can still use the existing DDoS instance resources even if your account is in arrears. However, you cannot perform other operations that may incur fees, such as upgrading specifications or renewing subscriptions.
Avoiding and Handling Arrears
You need to top up your account once it is in arrears.
If they are no longer used, you can delete the resources to stop billing.
Configure the Balance Alert function on the Billing Center > Overview page. When the total amount of the available quota, general cash coupons, and cash coupons is lower than the threshold, the system automatically notifies you by SMS or email.
If your account is in arrears, top up your account in time.
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