Help Center/ Optical Character Recognition/ FAQs/ Subscription/ Why Is Subscription Displayed as "Unsubscribed" Despite Having Already Subscribed to a Service?
Updated on 2024-05-11 GMT+08:00
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Why Is Subscription Displayed as "Unsubscribed" Despite Having Already Subscribed to a Service?

Symptom

When I logged in to the OCR console, I noticed that the subscription status for the General Table OCR service, which I had subscribed to for an IAM user, was displaying as Unsubscribed.

Figure 1 Subscribing to General Table OCR for an IAM user
Figure 2 Subscription

Possible Causes

The above operation was performed by the master account or an IAM user (user 1) with full OCR permissions (OCR FullAccess), to individually subscribe to the General Table OCR service for a specific IAM user (user 2), and not for the current account. Therefore, the subscription status on the current page will not change.

Solution

Log in to the OCR account as user 2. You will find the subscription status is Subscribed.

Figure 3 Subscription

If a master account or an IAM user with full OCR permissions (OCR FullAccess) needs to subscribe to an OCR service for themselves, they do so by accessing the subscription management dialog box and subscribing to the service for their own account or an account marked as Everyone. Subscribing to a service for Everyone will subscribe to the service for all IAM users under this account, including any future IAM users who may be added.

Parent topic: Subscription