How Can I Resume a Suspended SIM Card?

Updated on 2024-01-15 GMT+08:00

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Viewing Suspension Causes

You can log in to the GSL console to view all SIM cards on the SIM Cards page. The suspension cause is displayed in the SIM Card Status column.

Suspended: The card is disconnected from the network. Here are the possible causes:
- Suspended (data used up): If the plan data is used up, a card is automatically disconnected from the network.
  - Add-ons of the current month are available.
  - The card status automatically becomes In use in the next month.
- Suspended (data threshold met): If the data threshold set by the user is reached, a card is automatically disconnected from the network.
  - For pooled cards of China Unicom and China Mobile and all China Telecom physical cards, you can click More in the Operation column on the SIM card list page and change the threshold to restore the cards.
  - The card status automatically becomes In use in the next month.
- Suspended (pool data used up): For cards in the same data pool, if the used data exceeds the total data of the cards, all cards are automatically disconnected from the network.
  - You can activate other unactivated cards in the pool to increase the pool data quota.
  - You can purchase cards with the same plan as the pooled cards and add them to the pool to increase the pool data quota.
  - The pool data quota is restored in the next month.
- Suspended (plan expired): If a card expires and is not renewed, the network is automatically disconnected and the card is deregistered.
- Suspended (manually): If you suspend a card manually on the GSL platform, you can resume the card on the platform.
- Suspended (due to violation): If a card is separated from a device, used in the mobile phone, or used in high-risk areas, the card will be suspended. In this case, contact Huawei technical support.
- Suspended (data pool frozen): A card in a backward data pool is suspended due to account arrears. You can recharge the account in Billing Center to resume the card.
- Suspended (backward pool threshold met): If you enable an automation rule for a backward data pool, set the trigger to backward data pool usage and the action to card suspension, so when the pool data threshold is reached, all cards in this pool will be suspended. The card status automatically becomes In use in the next month.

Resumption on the Console

You can resume a Suspended physical SIM card by clicking Resume in the Operation column. The request will be processed within one or two working days. The card status becomes In use after the resumption.

Batch Resumption

Go to the SIM Cards page and choose Batch > Physical SIM > Batch Resume in the upper part of the page to resume multiple containers in batches. After the resumption is successful, the card status changes to In use.

Parent topic: Unavailable Status/Suspension/Resumption