Help Center> Server Migration Service> User Guide (Kuala Lumpur Region)> FAQs> Agent Installation and Startup> Why Does the Agent Not Start the First Time I Launch It?

Updated on 2024-03-15 GMT+08:00

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Why Does the Agent Not Start the First Time I Launch It?

Due to the permission structure on some Windows machines, the Agent cannot be started the first time you launch it. If this happens:

Right-click the Start menu.
Click Run and enter cmd.
Enter cd C:\SMS-Agent-Py2 to switch to the Agent installation directory. Run SMSAgentDeploy.exe, as shown in Figure 1.
Figure 1 Starting SMSAgentDeploy.exe

You must have a valid AK/SK pair.
If message "[401:{"error_msg": " Incorrect IAM authentication in formation: xxx xxx not exist","error_code":"APIGW.0301","request_id":"xxx"} "]" is displayed during the execution, check whether the entered AK and SK are correct.

Parent topic: Agent Installation and Startup

Previous topic: How Do I Resolve Error "The application cannot be started due to incorrect parallel configuration" When I Start the Agent?

Next topic: Why Does the Windows Agent Executable Not Run When I Double-Click It?

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