Help Center> Simple Message Notification> User Guide (Kuala Lumpur Region)> FAQs> Why Do Subscribers Fail to Receive Messages After I Publish Messages to a Topic?
Updated on 2024-04-19 GMT+08:00

Why Do Subscribers Fail to Receive Messages After I Publish Messages to a Topic?

If you have verified that the subscription endpoints are normal, the most possible reason is that the subscribers have not confirmed their subscriptions or the confirmation messages and messages published have been blocked.

Check whether the message is blocked and processed as a junk message.

If the problem persists, contact technical support.

Email

Check whether the message is categorized as a junk mail.

Due to reasons such as disaster recovery or traffic adjustment, the email address changes dynamically. Therefore, a specific email address cannot be provided.