Help Center/ Log Tank Service/ More Documents/ User Guide (Kuala Lumpur Region)/ FAQs/ Log Search and Check/ What Can I Do If I Cannot View Raw Logs on the LTS Console?
Updated on 2023-12-01 GMT+08:00
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What Can I Do If I Cannot View Raw Logs on the LTS Console?

Symptom

No log events are displayed on the Raw Logs tab in a log stream on the LTS console.

Possible Causes

  • ICAgent has not been installed.
  • The collection path is incorrectly configured.
  • The Log Collection function on the LTS console is disabled.
  • Log collection was stopped because your account is in arrears.
  • The rate of writing logs into log streams or length of single-line logs exceeds what is supported.
  • The browser has slowed down because of the amount of log data.

Solution

  • Install ICAgent. For details, see section "Installing ICAgent".
  • If the collection path is set to a directory, for example, /var/logs/, only .log, .trace, and .out files in the directory are collected. If the collection path is set to name of a file, ensure that the file is a text file.
  • Log in to the LTS console, choose Configuration Center > Log Collection, and enable the Log Collection function.
  • Use Google Chrome or Firefox to query logs.
Parent topic: Log Search and Check