Help Center> Document Database Service> User Guide (Kuala Lumpur Region)> FAQs> Database Connection> What Should I Do If a Database Client Problem Causes a Connection Failure?

Updated on 2022-08-17 GMT+08:00

View PDF

What Should I Do If a Database Client Problem Causes a Connection Failure?

Identify a DDS DB instance connection failure caused by a client problem from the following aspects.

ECS security policy
In Windows, check whether the DDS port is enabled in the Windows security policy.

In Linux, run the iptables command to check whether the DDS port is enabled in firewall settings.
Application Configuration
Check whether the IP address, port parameter, and Java database connectivity (JDBC) are configured correctly.

If the problem persists, contact post-sales technical support.

Parent topic: Database Connection

Previous topic: What Should I Do If an ECS Cannot Connect to a DDS DB Instance?

Next topic: What Should I Do If a DDS Server Problem Causes a Connection Failure?

Feedback

Was this page helpful?

Helpful Not helpful

Provide feedback

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel

For any further questions, feel free to contact us through the chatbot.