Help Center/ Cloud Bastion Host/ User Guide (Kuala Lumpur Region)/ FAQs/ Troubleshooting/ CBH System Login Failures/ Why Is a Host Inaccessible Through CBH?
Updated on 2024-06-12 GMT+08:00
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Why Is a Host Inaccessible Through CBH?

Symptom

  • Symptom 1: The managed host resource was inaccessible through the admin user in CBH.
  • Symptom 2: The managed host resource was accessible through the admin user but inaccessible through other users in CBH.

Possible Causes

  • Cause of symptom 1: A non-RDP protocol was configured for the managed host resource while forcible RDP connection was enabled for the host resource (admin console was selected for connection mode).
  • Cause of symptom 2:
    • The number of RDP connections between CBH and the managed host resource has reached the upper limit of the Windows Remote Desktop connections.
    • The logged-in user for managing Windows resources is not user admin.

Solutions

  • Solution to symptom 1: Deselect the admin console connection mode by following the instructions provided in "Enabling Forcible RDP Connections."
  • Solution to symptom 2: Select the admin console connection mode by following the instructions provided in "Enabling Forcible RDP Connections."