ALM-3276800231 An AP detects that the Soft-GRE tunnel is Down

WLAN/4/AP_DETECT_SOFTGRE_DOWN:OID [OID] AP detect softgre tunnel down notify.(APMAC=[OPAQUE], DstIP=[IPADDR], APName=[STRING], APID=[INTEGER])

An AP detects that the Soft-GRE tunnel is Down.

Alarm ID	Alarm Severity	Alarm Type
3276800231	Major	Equipment alarm

Name	Meaning
OID	Indicates the ID of the alarm MIB object.
APMAC	Indicates the MAC address of an AP.
DstIP	Indicates the destination IP address.
APName	Indicates the AP name.
APID	Indicates the AP ID.

User traffic cannot be forwarded through the Soft-GRE tunnel.

After keepalive is enabled, the AP fails to ping the ME60.

The Soft-GRE configuration is incorrect on the ME60. The ME60 does not respond to keepalive messages from the AP.

The link between the AP and ME60 is torn down.

Check whether the Soft-GRE function is enabled on the VE interface of the Soft-GRE tunnel.
Check whether the IP address is correctly configured on the loopback interface.
Check whether the Soft-GRE group is bound to the VE interface and loopback interface.
Check whether the ME60 can ping the AP.
Collect trap, log, and configuration information, and contact technical support personnel.

Parent topic: V200 LSW Alarms