Help Center/ MetaStudio/ FAQs/ Video Production/ What If Video Compositing Failed on MetaStudio?
Updated on 2025-08-22 GMT+08:00
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What If Video Compositing Failed on MetaStudio?

If video compositing failed, you can locate and rectify the fault according to the messages in Table 1:

Table 1 Fault locating and rectification

Error Cause

Handling Method

Invalid characters in the video name.

Delete the sensitive characters in the exported file name.

Duplicate asset name.

Change the exported file name.

The video task status remains To composite.

You need to wait because the video task may be waiting for processing.

Presentation material not found or not available.

Check whether all materials selected in the video to be composited have been activated. If not, the possible causes are:

  1. Upload materials used in the video failed. You need to upload them again.
  2. The materials (PowerPoint files in most cases) in the video have been deleted. You can go to Assets > Recycle Bin to find and restore the materials.
  3. The materials in the video may contain sensitive content. On the Assets > Materials page, you can select the target asset type and select the Frozen tab to view frozen assets. To unfreeze the assets, submit a service ticket for manual review.

Insufficient voice package quota. Top up your account and try again.

The third-party voice package quota has been used up. You need to purchase a DupDub voice package.

To view the balance of a purchased package, perform the following steps:

  1. Log in to the MetaStudio console and go to the Overview page.
  2. Click Go to MetaStudio Console to go to the MetaStudio console.
  3. In the navigation pane, choose Assets > My Models.
  4. Click the Voices tab and click Manage Payment on the right of the page to go to the Manage Payment page, where you can view your account balance, as shown in Figure 1.
    Figure 1 Viewing account balance
Parent topic: Video Production