Help Center> Meeting> FAQs> Client Service Usage Problems> Which Windows Devices Support Virtual Backgrounds?
Updated on 2023-10-30 GMT+08:00

Which Windows Devices Support Virtual Backgrounds?

To support virtual backgrounds, the Windows device must meet the following hardware requirements:

  • CPU
    1. Sixth-generation Intel CoreTM processors and later models

      The processor model can be identified by the number in the model. For example, the processor model Inter(R) Core(TM) i7-8700 CPU indicates the 8th generation Intel CoreTM processor.

    2. Intel Xeon Scalable processors (formerly Skylake), second-generation Intel Xeon Scalable processors (formerly Cascade Lake), and third-generation Intel Xeon Scalable processors (formerly Cooper Lake or Ice Lake)
    3. Pentium processors N4200/5, N3350/5, and N3450/5 with Intel core graphics cards
    4. Intel Atom processors that use Streaming SIMD Extensions 4.1 (SSE4.1)
      • To check the CPU of your computer, click the Start button in the lower left corner of your computer and choose Settings. In the displayed dialog box, choose System > About and view the information next to Processor in the Device specifications area.
      • For details about Intel processor models and configurations, visit the Intel official website.
  • GPU
    1. Sixth-generation to ninth-generation Intel Iris® Plus graphics card, Intel® Atom graphics card, Intel® HD graphics card, or Intel Xe processor

      (The graphics card is integrated on the processor and released after 2010.)

    2. Intel Iris® Xe MAX (independent graphics card released in 2020)
      • To view the GPU processor of your computer, right-click This PC and choose Properties from the shortcut menu. Choose Device Manager > Display adapters, right-click the graphics card, choose Properties from the shortcut menu, and click the Details tab.
      • For details about Intel graphics models and configurations, visit the Intel official website.

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