What Can I Do If My Hard Terminal Fails to Be Registered on the SIP Server?

Do as follows for troubleshooting:

1. Log in to the web interface of the hard terminal, choose Help > Version, and check whether the terminal SN is the same as that added on the Huawei Cloud Meeting Management Platform. If the terminal SNs are not consistent, change the one added on the Huawei Cloud Meeting Management Platform.
2. Check the hard terminal version. On the web interface of the hard terminal, choose Help > Version, and check whether the software running on your hard terminal is of the recommended version. If it is not the recommended version, contact the hard terminal provider for upgrade.
3. On the web interface of the hard terminal, choose Maintenance > System Status, select the Line Status tab, and check the SIP server status. If "The endpoint has been registered with the SIP server" is not displayed in the row of the SIP field, proceed to the next steps.

   

4. Restart the terminal to obtain the configuration file again.
5. On the web interface of the hard terminal, choose System Settings > Network > Registrations, change the value of Cloud platform type to Manual, and obtain the SIP proxy server address. Choose Maintenance > Diagnostics > Network Test and ping the IP address to check whether there is packet loss. If there is, go to step 6.
6. Check whether the IP address is restricted or conflicts with another IP address in use. If it is restricted or conflicts with another IP address, set a new IP address. Alternatively, disconnect the hard terminal from the current network, connect it to a mobile phone hotspot, and check whether the SIP server status is normal. If it is normal, check and adjust the firewall and DNS configurations of the original network so that the IP address will not be restricted.