Help Center> Meeting> FAQs> Accounts and Password Problems> What Do I Do If I Cannot Receive Emails After Resetting the Password, Retrieving the Password, or Creating a Meeting?
Updated on 2023-05-24 GMT+08:00

What Do I Do If I Cannot Receive Emails After Resetting the Password, Retrieving the Password, or Creating a Meeting?

Ensure that your email address is bound to your account on the Huawei Cloud Meeting Management Platform.

If your email address is bound to your account but you still cannot receive emails, the possible cause is that your device connects to an unstable network. Workarounds:

  • If you cannot receive emails after resetting or retrieving the password, log in to the Huawei Cloud Meeting Management Platform as the enterprise administrator, delete your meeting account, and add a new meeting account.
  • If you cannot receive emails after creating a meeting, copy and send meeting details (including the meeting time, meeting ID, and password) to participants.

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