Help Center/ Meeting/ FAQs/ Hard Terminal Configuration Faults/ What Do I Do When the System Displays a Message Indicating that ACS Is Connected but No Service Is Available After the CloudLink Board Is Activated?
Updated on 2024-05-07 GMT+08:00
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What Do I Do When the System Displays a Message Indicating that ACS Is Connected but No Service Is Available After the CloudLink Board Is Activated?

Do as follows:

  • Check whether the CloudLink Board version is earlier than 20.0.1.SPC4. If yes, upgrade it to the latest version.
  • Check whether the serial number of the CloudLink Board on the Huawei Cloud Meeting Management Platform is correct.
  • Check whether the hard terminal's IP address is restricted or conflicts with another IP address in use. Set a new IP address for the hard terminal and check whether it works properly.
  • Check whether the DNS configuration is correct. Change the DNS of the hard terminal to 114.114.114.114.