What Can I Do When the Remote Site Cannot Hear the Local Site Using a TE40/TE50/TE60 Connected with a Display?
- Check whether the hard terminal or display is muted, for example, by pressing the mute button on the remote control of the hard terminal.
- Log in to the web interface of the hard terminal, choose
Check whether the audio output parameters are correct.
, and click the Audio Control tab. - Choose
Select Expand all and check the output modes of the MAIN OUT and HDMI OUT parameters. Ensure that both output modes are HDMI.
If dual screens are used, change one output mode to DVI to prevent echoes.
, and click the Video Output tab.
Hard Terminal Service Faults FAQs
- Why Can't I Search for a Site by Site Name When Creating a Meeting Using the TE10/TE20 Remote Control?
- What Can I Do If a Message Indicating that the User Is Unreachable Is Displayed on the Meeting Control Page When I Call a Hard Terminal?
- What Can I Do When a Message Indicating that the User Does Not Answer the Call Is Displayed on the Meeting Control Page When I Call a Hard Terminal?
- What Can I Do When the Remote Site Cannot Hear the Local Site Using a TE40/TE50/TE60 Connected with a Display?
- Why Does Echo Occur on a Hard Terminal?
- What Can I Do If a Message Indicating No Stream Is Displayed Every 20s, 30s, or 40s?
- What Can I Do When the System Displays a Message Indicating that a TE40 Is Offline?
Feedback
Was this page helpful?
Provide feedbackThank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.
For any further questions, feel free to contact us through the chatbot.
Chatbotmore