Help Center> Meeting> FAQs> Hard Terminal Service Faults> What Can I Do When the Remote Site Cannot Hear the Local Site Using a TE40/TE50/TE60 Connected with a Display?
Updated on 2022-11-28 GMT+08:00

What Can I Do When the Remote Site Cannot Hear the Local Site Using a TE40/TE50/TE60 Connected with a Display?

  • Check whether the hard terminal or display is muted, for example, by pressing the mute button on the remote control of the hard terminal.
  • Log in to the web interface of the hard terminal, choose Device Control > Device Control, and click the Audio Control tab.

    Check whether the audio output parameters are correct.

  • Choose System Settings > Input/Output, and click the Video Output tab.

    Select Expand all and check the output modes of the MAIN OUT and HDMI OUT parameters. Ensure that both output modes are HDMI.

    If dual screens are used, change one output mode to DVI to prevent echoes.

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