Help Center/ Identity and Access Management_Identity and Access Management (New Edition)/ FAQs/ Security Settings/ What Should I Do If My MFA Device Is Lost?
Updated on 2026-07-29 GMT+08:00
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What Should I Do If My MFA Device Is Lost?

  • If your mobile phone is lost, you deleted the virtual MFA application, or the security key of your Huawei Cloud or HUAWEI ID is lost, call the customer service hotline 4000-955-988 to report the issue. The customer service personnel will reset the MFA device for you as soon as possible.
  • If your mobile phone is lost, you deleted the virtual MFA application, or the security key of your IAM user is lost, contact the administrator to remove the virtual MFA device.

Unbinding a Virtual MFA Device

  1. Log in to the new IAM console and choose Users in the navigation pane.
  2. Click a username to go to the user details page.
  3. Click the Security Settings tab and find Multi-factor Authentication (MFA).
  4. Locate the virtual MFA device and click Unbind in the Operation column.
  5. In the displayed dialog box, enter YES.

    Figure 1 Confirming unbinding

  6. Click OK.

    After the virtual MFA device is unbound, it will no longer be displayed in the MFA device list.

Unbinding a Security Key

  1. Log in to the new IAM console and choose Users in the navigation pane.
  2. Click a username to go to the user details page.
  3. Click the Security Settings tab and find Multi-factor Authentication (MFA).
  4. Click Unbind in the Operation column of the target security key.
  5. In the displayed dialog box, enter YES.

    Figure 2 Confirming unbinding

  6. Click OK.

    After the security key is unbound, it will no longer be displayed in the MFA device list.

Parent topic: Security Settings