Help Center/ Identity and Access Management_Identity and Access Management (New Edition)/ FAQs/ Security Settings/ What Should I Do If My MFA Device Is Lost?
Updated on 2025-11-06 GMT+08:00
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What Should I Do If My MFA Device Is Lost?

  • If your mobile phone is lost, you deleted the virtual MFA application, or the security key of your Huawei Cloud or HUAWEI ID is lost, call the customer service hotline 4000-955-988 to report the issue. The customer service personnel will reset the MFA device for you as soon as possible.
  • If your mobile phone is lost, you deleted the virtual MFA application, or the security key of your IAM user is lost, contact the administrator to remove the MFA device.

Unbinding a Virtual MFA Device

  1. Log in to the new IAM console and choose Users in the navigation pane.
  2. Click a username to go to the user details page.
  3. Click the Security Settings tab and find Multi-factor Authentication (MFA).
  4. Locate the virtual MFA device and click Unbind in the Operation column.
  5. In the displayed dialog box, enter YES.

    Figure 1 Confirming unbinding

  6. Click OK.

Unbinding a Security Key

  1. Log in to the new IAM console and choose Users in the navigation pane.
  2. Click a username to go to the user details page.
  3. Click the Security Settings tab and find Multi-factor Authentication (MFA).
  4. Click Unbind in the Operation column of the target security key.
  5. In the displayed dialog box, enter YES.

    Figure 2 Confirming unbinding

  6. Click OK.
Parent topic: Security Settings