Help Center> Billing Center> FAQs> Cash Coupons> Why Was My Pay-per-Use Cash Coupon Not Used to Pay for My Pay-per-Use Product?
Updated on 2022-09-29 GMT+08:00

Why Was My Pay-per-Use Cash Coupon Not Used to Pay for My Pay-per-Use Product?

It is possible that:

  • The cash coupon may conflict with commercial discounts or partner authorized discounts that you have.
  • The pay-per-use expenditures have not been billed yet. If you are a postpaid customer with pay-per-use resources settled at the end of a month, eligible cash coupons will not be applied until the bill is generated the following month.
  • The validity period of the cash coupon does not match. If you are a prepaid customer with a cash coupon that was not in effect during the time when you started to use the resource and when you pay for it, the cash coupon cannot be used for payment. If you are a postpaid customer with a cash coupon that was not in effect in the month when you used the resources, the cash coupon cannot be used for payment. You can view the effective time and expiration time of the cash coupon by going to Billing Center > Coupons and Discounts > Coupons.

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