Help Center/ Application Operations Management/ FAQs/ Collection Management/ Why Is an Installed ICAgent Displayed as "Abnormal" on the UniAgents Page?
Updated on 2025-07-23 GMT+08:00

Why Is an Installed ICAgent Displayed as "Abnormal" on the UniAgents Page?

Symptom

An installed ICAgent is displayed as "Abnormal" on the UniAgents page.

Possible Causes

The AK/SK are incorrect, or no agency is set.

Solution

Obtain an AK/SK and install the ICAgent again. For details, see How Do I Install ICAgent by Creating an Agency?