Help Center> Domain Name Service> FAQs> Website Access Failures> Why Can't I Access the Website Even Though the Domain Name Has Been Resolved Successfully?
Updated on 2022-09-22 GMT+08:00

Why Can't I Access the Website Even Though the Domain Name Has Been Resolved Successfully?

Figure 1 shows the process of accessing a website using a domain name.

Figure 1 How DNS routes Internet traffic to a website

The process consists of two phases:

  • Phase 1: The DNS server translates the domain name into the IP address of the web server and returns the IP address to the client.
  • Phase 2: The client accesses the web server using the IP address, and the web server returns the desired content.

To successfully access a website, both phases are mandatory. If the web server is unavailable, the website cannot be accessed even if the DNS server has resolved the domain name.

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