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Help Center/ Cognitive Engagement Center/ User Access--Web Client Access (RESTful)/ Submit Customer Satisfaction with Robots/ POST /ccmessaging/v1/robot/feedbacksatisfaction

POST /ccmessaging/v1/robot/feedbacksatisfaction

Updated on 2024-03-05 GMT+08:00

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Description

Robot Response Satisfaction Evaluation

Method

POST

URI

https://Domain Name/apiaccess/ccmessaging/v1/robot/feedbacksatisfaction.For example,the domain name is service.besclouds.com.

Request

**Table 1** Header Parameters
Seq.	Name	Type	Mandatory	Description
1	x-app-key	string	True	appKey field, which indicates the user ID.
2	Authorization	string	True	Authentication field. The content format is Bearer+tokenByAKSK. The value of AccessToken in the return value of the API contains a space.
3	ccmessaging-token	string	True	ccmessign-token generated by the applyToken API

**Table 2** Body Parameters
Seq.	Name	Type	Mandatory	Description
1.1	feedback	integer	True	Satisfaction with feedback. 1: satisfied; 0: dissatisfied
1.2	feedbackContent	string(64)	False	When the value is 0, the value cannot be empty. The maximum length is 64 bytes.
1.3	from	string	True	ID of the message sender.
1.4	interIdx	string	True	Number of interactions. The value is the interidx value returned by the last ODFS.

Response

Status code: 200

**Table 3** Body Parameters
Seq.	Name	Type	Mandatory	Description
1.1	resultCode	string	True	0:success 30000000008:feedbackContent can not be empty,when feedback is 0 10010000002:Access failed because of flow control 30010009999:request chat error 10010000001:Authentication failed
1.2	resultDesc	string	False	Failure Cause Description

Status code: 400
Incorrect request: Check the request path and parameters.
Status code: 401
Unauthorized: 1. Check whether you have purchased related services. 2. Contact customer service personnel to check your account status.
Status code: 404
Requested content not found: Please check the requested path.
Status code: 500
Service failure: Check the values of the parameters in the request.

Error Code

None.

Message Example

Scene description:Robot Response Satisfaction Evaluation
URL:Request success packet

Request Header:

{ "ccmessaging-token":"eyJjcmVhdGVUaW1lIjoxNjIyNjI2Mjc3NDA4LCJ0ZW5hbnRJZCI6IjIwMjEwMjE5MzE5NiIsInJhbmRvbU51bWJlciI6IjZDRjEyOTE0OTQ3QzY1NzUwRUI4RDRBNENDODZEQTJGRTE4RjhBOTVERjcwMzA1QyIsIm1hcFNlcnZpY2UiOiJudWxsIiwidXNlck5hbWUiOiIyMzEyMzIxIiwibG9jYWxlIjoiemgiLCJ1c2VySWQiOiIxMTExMTExIiwiY2hhbm5lbElkIjoiMjAyMTAyMTkzMTk2ODY5NzA4In0%3D", "x-app-key":"ea5c29a3-ea45-4b79-a449-2a3dbeb4c32c", "Authorization":"Bearer 57042f85aeabd63562f2e8339968c4e0", "Content-Type":"application/json" }

Request Parameter:

{ "feedback":0, "feedbackContent":"dissatisfied", "from":"1111111", "interIdx":"2" }

Response Parameter:

{ "resultCode": "0", "resultDesc": "Send message to robot successfully" }

Parent topic: Submit Customer Satisfaction with Robots

Previous topic: Submit Customer Satisfaction with Robots

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