Mobile Agent Integration Solution

Figure 1 Mobile agent integration solution

Agents can answer calls in the following ways:

1. Mobile app+mobile number
2. Mobile app

• The following figure shows the call access process in the outbound call scenario.
  Figure 2 Mobile agent outbound call scenario
  
• The following figure shows the call access process in the inbound call scenario.
  Figure 3 Mobile agent inbound call scenario
  

  According to the preceding process, you need to configure the API and IVR flow information of the API Fabric in the CEC to complete the call transfer operation.

According to the preceding flows, in the public cloud scenario, mobile agents need to use the mobile agent interfaces and IVR flows in the API Fabric to implement complete mobile customer service capabilities. If enterprises need to use mobile agents, mobile applications must be developed based on the CEC-APP SDK, agent bidirectional call interface, and agent information query interface to implement the mobile agent function.