Submitting a Service Ticket

If you have any issues in integrating Huawei Cloud Meeting, submit a service ticket. Huawei openness technical support engineers will handle your issues as soon as possible.

1. Log in to the Huawei Cloud website.
2. Hover the cursor over your account name, and select Service Tickets.
   Figure 1 Selecting Service Tickets
   

3. Enter Meeting in the search box and click HUAWEI CLOUD Meeting (Meeting) from the drop-down list.
   Figure 2 Searching for Meeting
   

4. On the page displayed, select Meeting Development Issues and click Create Service Ticket.
   Figure 3 Selecting subtype
   

5. Enter the information as prompted and submit the service ticket.

   Describe the issue in detail and specify whether the issue occurs in server integration or client integration. Upload logs as attachments to help support engineer to quickly locate fault.

   

   Retain only the logs generated when the fault occurs and delete the logs generated before the fault occurs. It is advised to obtain logs as follows: Clear the previous log files > Reproduce the problem > Obtain the log files.

   Figure 4 Filling service ticket information