Specifying Whether to Enable Automatic Answering

This function is used to specify whether an agent must click the answer button of the agent service software to answer an incoming call after picking up the phone. If this function is enabled, the agent does not need to click the answer button.

Figure 1 Incoming call flow - automatic answer

• The agent has signed in.

Set whether to enable automatic answering to true for sign-in based on Signing In, or invoke the interface in Setting Automatic Answering to enable automatic answering.

AgentState_Busy, indicating that the agent is presold.

• When the agent who must pick up the phone to answer a call receives a call

  AgentOther_PhoneAlerting

• When the agent picks up the phone

  AgentOther_PhoneOffhook

  AgentEvent_Auto_Answer

  AgentEvent_Customer_Alerting

  AgentEvent_Talking, indicating that the call is successfully connected.