Help Center/ Data Express Service/ FAQs/ Operations/ In Which Statuses Can a Service Order Be Modified?

Updated on 2022-06-13 GMT+08:00

View PDF

In Which Statuses Can a Service Order Be Modified?

You can modify your order if it is in any of the following statuses:

For a Teleport-based DES order, if its status is Order under review, you can modify the service order information.
For a disk-based DES order, if its status is Disk to be sent, you can modify the service order information.
For a disk-based DES order, after the AK/SK are input for data upload, the status of the order turns into Transmission failed and a message stating The disk directory cannot be found is displayed. In this case, data transmission fails because the file name in the directory of your disk is inconsistent with the information of Disk File in the service order. You can modify the information of Disk File and input the AK/SK again to start data transmission.

Parent topic: Operations

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel

For any further questions, feel free to contact us through the chatbot.