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What Can I Do if the Device Is Damaged During DES Delivery?
Updated on 2022-06-13 GMT+08:00
What Can I Do if the Device Is Damaged During DES Delivery?
Device faults may occur during the delivery. Huawei DCs and users are responsible for different mail scenarios.
- If the Teleport is damaged during its mail-back, you are liable for the compensation.
- You are liable for the disk damage caused by the disk delivery.
- The Huawei DC is responsible to provide intact Teleports to the user and liable for damages that may occur before the user receiving the Teleport.
- If damages occur after the Huawei DC receives the Teleport returned by the user, the fees generated during the secondary transmission are fully exempted. In addition, Huawei guarantees the data integration during the transmission to OBS.
- If damages occur after the Huawei DC receives the disks sent by the user, the fees generated during the secondary transmission are fully exempted. In addition, Huawei compensates new disks to the user and guarantees the data integration during the transmission to OBS.
Parent topic: Operations
Operations FAQs
- How Do I Subscribe to DES?
- Why Do I Need to Create OBS Destination Buckets When Using DES?
- Can I Post Several Disks with One Service Order?
- Can I Cancel a Submitted DES Order?
- How Do I Use a Teleport?
- In What Conditions Will I Be Notified by SMS Text Messages?
- How Can I Start Uploading Data After My Disk or Teleport Has Been Mounted?
- Does the Data Directory Structure Change After Data Is Uploaded to OBS Using DES?
- What Can I Do if the Device Is Damaged During DES Delivery?
- For Disk-based DES, How Do I Send a Disk?
- In Which Statuses Can a Service Order Be Modified?
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