What Do I Do If I Cannot Create a Tracker on the CTS Console?

Issue Description

A tracker cannot be created on the CTS console, or an error is reported during tracker creation.

Possible Causes

• The browser's interception plug-in blocks the tracker creation request.
• CTS is not enabled in the central region (CN-Hong Kong) for the account. Therefore, its IAM users are unable to create trackers.
• The account is abnormal (for example, frozen due to arrears, security concerns, or violation against laws and regulations), preventing tracker creation.

Procedure

1. Press F12 to view the error information. If the creation request fails to send, it may be due to an interception plug-in installed on your browser. Disable the plug-in and try to create the tracker again.
2. If you have the necessary permissions but are still unable to create a tracker, log in to the central region (CN-Hong Kong) to check whether CTS is enabled. If it is not enabled, use the account to enable it in the central region and try to create the tracker again.
3. Check whether the account is abnormal, for example, frozen due to arrears, security concerns, or violation against laws and regulations. If it is frozen due to arrears, renew the subscription or top up the account. If it is frozen due to security concerns or violation against laws and regulations, submit a service ticket to contact customer service.
4. If you still cannot create trackers after the preceding steps, submit a service ticket for Huawei technical support.