What Do I Do If a Black Screen Is Displayed in CodeArts Agent IDE?

Symptom

When you use CodeArts Agent IDE, a black screen is displayed and the content cannot be displayed properly.

Cause Analysis

The Electron framework used by CodeArts Agent has compatibility issues with the hardware acceleration configurations of some graphics processing units (GPUs).

Solution

• Workaround

  Drag the window edges to resize it or press F11 to toggle full-screen mode, which forces software rendering to restore the display.

• Long-term solution

  Perform the following steps to clear the cache:

  1. On the top menu bar of CodeArts Agent IDE, choose Help > Show All Commands.
  2. Enter Data Folder in the search box and press Enter to locate the local codearts-agent folder.
     Figure 1 Entering Data Folder
     
  3. Open the codearts-agent folder and delete the DawnWebGPUCache, DawnGraphiteCache, and GPUCache folders.
  4. Open CodeArts Agent IDE again. The CodeArts Agent page is displayed properly.

     If the issue persists, submit a service ticket to get help from Huawei Cloud customer service.