Help Center/ Cloud Certificate Manager/ FAQs/ About Billing, Renewal, and Unsubscription/ Can I Unsubscribe from an SSL Certificate?
Updated on 2024-09-18 GMT+08:00
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Can I Unsubscribe from an SSL Certificate?

The 7-day unconditional refund policy applies to SCM.

Constraints

  • You can request a refund for an SSL certificate order that meets all of the following conditions:
    • You have purchased an SSL certificate on the SCM console.
    • Your refund request cannot be later than 7 natural days (or 7x24 hours) after your pay for the order.

      For example, if you pay for an SSL certificate at 12:00 on December 1, you can unsubscribe from it before 11:59 on December 8. After 11:59 on December 8, you cannot unsubscribe from it.

      No refunds are allowed 7 days after the purchase.

    • The purchased SSL certificate must meet one of the following conditions:
      • The certificate application is not submitted. The certificate status is Pending application.
      • The certificate application has been submitted but has been canceled before it is issued. The certificate status is Pending application.
      • The certificate has been issued, and the certificate revocation process has been completed within seven days after the order is placed. The certificate status is Revoked.
  • The full refund indicates the fees you paid for the SSL certificate.

    Only the fees you paid for purchasing or renewing SSL certificates or related service orders can be refunded. Vouchers or discount coupons you used cannot be refunded.

Procedure

  1. Log in to the management console.
  2. Click in the upper left corner of the page and choose Security & Compliance > Cloud Certificate Management Service. The service console is displayed.
  3. In the navigation pane, choose SSL Certificate Manager > SSL Certificates.
  4. In the row containing the desired certificate, click Unsubscribe in the Operation column. Figure 1 shows an example.

    Figure 1 Unsubscribing

  5. On the Confirm Unsubscription page, confirm the certificate information. If the information is correct, select I acknowledge that the certificate will be deleted and cannot be restored after the unsubscription.
  6. In the lower right corner of the page, click Unsubscribe.

    • Unsubscribed certificates will be deleted and cannot be recovered. Exercise caution when performing this operation.
    • The system will review your unsubscription. After the unsubscription is approved, the certificate will not be displayed in the certificate list. During the review period, do not perform any operation on the SSL certificate. Otherwise, the approval fails.

    Certificate unsubscribed. is displayed in the upper right corner of the page. The refund will be credited to the original payment account.

    You can choose Billing Center > Orders > My Orders to view the unsubscription record.