What Can I Do If the Submit Button Is Unavailable?

Problem Description

When you apply for a certificate, the Submit button is unavailable.

Possible Causes

• Possible cause 1: arrears
• Possible cause 2: insufficient permission

Solution

Perform the following operations based on the possible cause:

• Possible cause 1: arrears

  Solution: Top up your account and then apply for a certificate.

• Possible cause 2: insufficient permission

  Solution: Contact your administrator to grant the permission to apply for a certificate. Perform operations after the permission is granted.