Help Center/ Cloud Certificate Manager/ FAQs/ SSL Certificate Download, Installation, and Use/ Troubleshooting/ What Can I Do If the Browser Displays "Your Connection Is Not a Private Connection"?
Updated on 2022-09-29 GMT+08:00
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What Can I Do If the Browser Displays "Your Connection Is Not a Private Connection"?

Symptom

In November 2016, some users reported that the NET::ERR_CERTIFICATE_TRANSPARENCY_REQUIRED error occurred when they accessed the HTTPS website using Chrome 53 or QQ 9.5.1 (based on Chromium 53). As a result, the HTTPS website was abnormal.

Solution

  • For Google Chrome 53 users, use other versions of Google Chrome browsers to access the HTTPS website.
    To check the version of Google Chrome, perform the following steps:
    1. Open Google Chrome, click in the upper right corner of the window, and choose Help > About Chrome.
    2. On the page that is displayed, view the version of Google Chrome.
      Figure 1 Version of Google Chrome
  • For QQ browser version 9.5.1 (based on Chromium 53) users, update the QQ browser to the latest version. This issue has been resolved in the latest version.

    To check the version of QQ browser, perform the following steps:

    1. Open the QQ browser, click in the upper right corner of the browser, and choose Help > About.
    2. In the displayed dialog box, check the version of the QQ browser.

This problem is not reported for other browsers.

Parent topic: Troubleshooting