Help Center/ Cloud Bastion Host/ FAQs/ Troubleshooting/ SSO O&M Faults/ SSO Failed as JRE Is Missing in the Running Environment
Updated on 2024-09-24 GMT+08:00

SSO Failed as JRE Is Missing in the Running Environment

Symptoms

The SSO client fails to start the database client. When trying to start host operations, a message is displayed, indicating that the JRE is missing in the running environment.

Possible Causes

The image version corresponding to the process or listening port is incorrect.

Solution

  • After performing an operation on database through the host operation function, check whether there is a YabLocalAgent.exe process. If the bastion host version is 3.3.56.0 or later, check whether there is a LocalAgent.exe process.
  • Make sure that the listening port of the LocalAgent main process exists. For versions earlier than 3.3.56.0, the listening port is 7001. For 3.3.56.0 and later versions, the listening port is 9010. Note that the O&M PC you use does not have conflict ports.

    netstat -ano |findstr 7001

    netstat -ano |findstr 9010