Help Center/ Cloud Bastion Host/ FAQs/ Troubleshooting/ CBH Managed Resource Login Failures/ Why a Black Block Is Displayed on the Mouse When the MSTSC Client Is Used to Access a Server Resource?
Updated on 2022-11-30 GMT+08:00
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Why a Black Block Is Displayed on the Mouse When the MSTSC Client Is Used to Access a Server Resource?

If a black block is displayed when you use the MSTSC client to access server resources, perform the following operations to fix the issue.

Procedure

  1. Log in to your server.
  2. Open Control Panel and click Devices.
  3. In the navigation tree on the left, click Mouse to go to the mouse configuration page.
  4. Click Mouse Properties box and then click the Pointers tab.
  5. Deselect Enable pointer shadow and click OK.