Freezing, Releasing, and Deleting CAE Resources

Why Were My CAE Resources Released?

If your subscriptions have expired but not renewed, or if your account is in arrears, the grace period starts. If you do not renew your subscriptions or pay the arrears after the grace period expires, the resources enter a retention period, during which the resources are not available. If you do not renew your subscriptions or pay the arrears after the retention period expires, your data will be deleted and your resources will be released.

Why Were My CAE Resources Frozen?

Resources can be frozen due to arrears, violations, or public security issues.

What Do I Do If My Resources Are Frozen?

• Resources frozen due to arrears can be renewed, released, or deleted. Renew them or top up your account to unfreeze and restore them.
• Resources frozen due to violations can be renewed, released, or deleted.
• Resources frozen due to public security issues can be renewed but cannot be released or deleted.

What Impact Does Resource Freezing, Unfreezing or Release Have on My Resources?

• When resources are frozen, you can neither create new resources nor operate existing ones, such as modifying component configurations and upgrading components.
• After resource are unfrozen, you can operate them. However, you need to check whether services are running properly.
• After resources are released, data stored in the resources will be deleted and cannot be retrieved.

Can Released Resources Be Restored?

No. The instances have been deleted and cannot be restored.