Updated on 2022-11-30 GMT+08:00

Backing Up the CBH System Data

To prevent system data loss caused by possible change failures, back up important system data, including system configurations, resource accounts, and audit logs, before the change.

Backing Up System Configuration Data

You can back up CBH system configuration data and load it to the new CBH system, eliminating the need to repeat manual configurations.

The system configuration data contains all configuration data of the department, user, resource, policy, ticket, operation, audit, and system modules.

  1. Log in to the CBH system.
  2. Choose System > System Maintain > Backup&Restore.
  3. Click New to back up the system configuration data.

    Figure 1 Creating a configuration backup

  4. Click Download to export the system configuration file to a local computer.

    Figure 2 Downloading a backup file

Backing Up Managed Accounts

The authentication keys of different CBH systems are different. After the specification change, the managed accounts imported using the configuration file may fail to be used for system login. You are advised to back up managed accounts to prevent account information loss in case of specification change failure.

A managed account file contains all data of each account, including the username, password, login methods, sudo account, and names and addresses of associated resources.

  1. Log in to the CBH system.
  2. Choose Resource > Account and click Export.

    Figure 3 Exporting the account file

  3. Set the encryption password to encrypt the exported managed account file.

    Figure 4 Setting encryption password

  4. Click OK and save the file locally.

Backing Up Audit Logs

CBH does not support migration of history audit logs. You need to back up system audit logs before the change.

Audit logs include history session records, session videos, system login logs, system operation logs, password change logs, and account synchronization logs.

  1. Log in to the CBH system.
  2. Export history session records.

    1. Choose Audit > History Session.
    2. Select all history sessions, click Export, and save exported text records locally.
      Figure 5 Exporting history session records

  3. Download a session video.

    Session videos cannot be generated or downloaded in batches. Only one video can be generated or downloaded at a time.

    1. Choose Audit > History Session.
    2. Choose More > Generate Video in the Operation column of the target session row.
      Figure 6 Generating a video
    3. After the video is generated, click Download and save the video locally.
      Figure 7 Downloading a video

  4. Export system login logs.

    1. Choose Audit > System Log > System Logon to switch to the system log page.
    2. Select all login logs, click Export, and save the exported text records locally.
      Figure 8 Exporting system login logs

  5. Export system operation logs.

    1. Choose Audit > System Log > System Operation to switch to the system log page.
    2. Select all operation logs, click Export, and save the exported text records locally.
      Figure 9 Exporting system operation logs