Error Codes

Access mode

500

CAE.01500101

Remote creates access failed.

Create access mode failed.

Contact technical support.

500

CAE.01500102

Remote updates access failed.

Update access mode failed.

Contact technical support.

500

CAE.01500103

Remote deletes access failed.

Delete access mode failed.

Contact technical support.

500

CAE.01500104

Delete ip group failed.

Delete IP address group failed.

Contact technical support to check the dependent services.

500

CAE.01500107

ELB service connect failed.

Access ELB failed.

Contact technical support to check the dependent services.

Component

500

CAE.01500201

Update component status failed.

Update component status failed.

Try again. If the fault persists, contact technical support.

500

CAE.01500202

Execute component action failed.

Operate component failed.

Contact technical support to check the basic component information.

500

CAE.01500203

Get component config failed.

Obtain component configuration failed.

Contact technical support. Generally, the packet parsing is abnormal.

500

CAE.01500204

Get component event failed.

Obtain component events failed.

Contact technical support to check the dependent services.

400

CAE.01500206

The component name is invalid.

Invalid component name.

Change the component name.

400

CAE.01500205

The input component name already exists in the application.

Duplicate component name.

The same application cannot contain components with the same name. Change the component name.

400

CAE.01500211

Data type of imported configuration variable is not string.

Invalid component configuration type.

Change the component configuration type.

400

CAE.01500208

Component not exist.

Component not exist.

Check the component and modify the component ID.

400

CAE.01500207

Component instance is exist.

Component instance exists.

Failed to delete the component instance. Contact technical support.

Application

400

CAE.01500212

There are components under application, delete operation is forbidden.

Application cannot be deleted because it has components.

Delete all components before deleting the application.

404

CAE.01500213

App not exist.

Application not exist.

Check the application. Contact technical support.

Environment

400

CAE.01500303

Engine with basic not found.

Basic environment information not found.

Contact technical support.

500

CAE.01500301

Engine status is unavailable.

Environment unavailable.

Contact technical support.

400

CAE.01500311

Engine is already exist.

Environment already exists.

Contact technical support.

500

CAE.01500302

Create engine failed.

Create environment failed.

Contact technical support.

500

CAE.01500401

Create environment failed.

Create environment failed.

Contact technical support.

500

CAE.01500402

Delete environment failed.

Delete environment failed.

Contact technical support.

500

CAE.01500403

Env is deleting.

Deleting environment...

Wait until the environment is deleted.

500

CAE.01500404

Environment not found.

Environment not found.

Check whether the environment exists.

400

CAE.01500405

The environment has unbound cloud storage resource.

Unbound cloud storage resources exist in the environment.

Contact technical support.

400

CAE.01500406

There are applications under environment, delete operation is forbidden.

Environment cannot be deleted because it has applications.

Delete the applications before deleting the environment.

400

CAE.01500407

The environment cannot be deleted because the event notice rule still exists.

Event notification rule exists in the environment.

Delete the event notification rule and try again.

400

CAE.01500408

Environment cannot be deleted, as there are un-deleted network configurations in system settings.

System network configuration exists in the environment settings.

Delete the system network configuration in the system settings before deleting the environment.

400

CAE.01500409

VPC id is inconsistent with the vpc id of environment.

VPC ID configured for the VPC ingress/egress is different from the VPC ID selected for the environment. System network configuration cannot be created.

On the CAE overview page, check the environment's VPC, select the same VPC, and create the system network configuration.

400

CAE.01500410

VPC ingress can not be deleted, as some components is using vpc access.

"Access CAE Environment from a VPC" in the system network configuration cannot be deleted because it is being used by components.

Check whether this configuration is still needed. If yes, do not delete it. If no, delete it and try again.

400

CAE.01500411

Current environment is too old, can not retry, you can delete the environment and create a new environment.

Too early version of the current environment for creating an environment. Retry not allowed. Delete the environment and create a new one.

Delete the environment and create a new one.

500

CAE.01500412

Get embedded cidrs failed.

Obtain the built-in network segment failed when creating the "Access VPC in the CAE Environment" configuration.

Contact technical support.

400

CAE.01500413

The environment cannot be deleted because it still has sub environments.

Environment cannot be deleted because it has sub-environments.

Delete the sub-environments before deleting the environment.

Task

500

CAE.01500501

Retry job failed.

Retry task failed.

Retry the task only if the task fails or times out.

Cloud storage

500

CAE.01500601

Creates volume failed.

Create disk mount failed.

Contact technical support.

500

CAE.01500602

Deletes volume failed.

Delete disk mounting failed.

Contact technical support.

400

CAE.01500603

Conflicts with another volume or log path under component.

Conflict with another cloud storage configuration path or log collection path of the same component.

Modify the path.

400

CAE.01500604

AK SK is invalid.

Invalid AK/SK.

Refresh the page and try again. If the fault persists, contact technical support.

Quota

400

CAE.01500712

Quota is insufficient.

Insufficient quota.

Contact technical support to increase the quota.

500

CAE.01500701

Increase used failed.

Increase quota usage failed.

Contact technical support.

500

CAE.01500702

Decrease used failed.

Decrease quota usage failed.

Contact technical support.

500

CAE.01500703

Get quota failed.

Obtain quota failed.

Contact technical support.

Agency

500

CAE.01500801

Service domain error, get service token failed.

Obtain service token failed.

Contact technical support to check the dependent services and configuration items.

500

CAE.01500802

Switch token error, check iam service status.

Convert token failed.

Try again. If the fault persists, contact technical support to check the dependent services and configuration items.

500

CAE.01500803

Grant agency roles error, check iam service status or iam strategy.

Authorization failed.

Contact technical support to check the dependent services and configuration items.

500

CAE.01500804

Create or update agency failed, check if iam is ok.

Create or update agency failed.

Contact technical support to check the IAM service and configuration items.

401

CAE.01500805

Get token by agency failed, agency is not exist.

No agency or role in the project.

Contact technical support to check the agency and role in IAM.

401

CAE.01500806

Not a domain user, or no security administrator role.

Insufficient permissions.

Check the IAM account permissions.

403

CAE.01500807

Roles in the agency for cae not enough, please re-create cae agency.

Insufficient service permissions in the CAE agency.

Check whether the CAE agency has all service access permissions. You can delete the agency and create a new one.

Resource tenant

500

CAE.01500901

Get resource tenant token failed, check if iam is ok.

Obtain the resource tenant token failed.

Contact technical support to check the dependent services and configuration items.

Billing

500

CAE.01501001

List bills error,raw data fails to be aggregated or the charging process is abnormal.

Obtain bill failed.

Contact technical support.

Account frozen

401

CAE.01501101

User is restricted, can not execute create operation.

The account is restricted due to insufficient balance.

Top up the account.

401

CAE.01501102

User is suspended, can not execute any operation, except view.

The account is frozen.

Contact technical support.

Domain name and certificate

400

CAE.01501201

The domain has already existed.

Domain name configuration conflict.

Duplicate domain name. Check whether the domain name has been configured.

500

CAE.01501203

Delete zone failed, check dns service status or component config.

The domain name is being used by a component and cannot be deleted.

Check whether any component is using the domain name.

500

CAE.01501205

Create tls certificate failed in k8s.

Create certificate failed.

Contact technical support to check the dependent services and configuration items.

500

CAE.01501206

Update tls certificate failed in k8s.

Update certificate failed.

Contact technical support to check the dependent services and configuration items.

500

CAE.01501207

Delete tls certificate failed, check cluster status or component config.

Delete certificate failed.

Contact technical support to check the dependent services and configuration items.

400

CAE.01501208

The certificate format is invalid or the certificate private key does not match.

Incorrect request body.

Check whether the request body for operating the certificate is consistent with the API rule.

Resource

404

CAE.01501301

Resource not exist.

The requested resource does not exist.

Check the resource.

400

CAE.01501302

Resource already exist.

Resource already exists.

Check whether the same resource has been created.

400

CAE.01500006

Resource already exists.

Resource already exists.

Check whether the same resource has been created. This error code is returned only when the API for creating a monitoring system configuration is called.

Configuration

400

CAE.01501401

The component access configuration parameter is not valid, please check your parameter.

Incorrect access mode due to too long port number or port conflict.

Change the port number to a value ranging from 1 to 65535 and check the possible configurations (ports occupied by CAE components and listeners of the dedicated load balancer) to ensure that the port is not occupied.

400

CAE.01501404

The path of access configuration is invalid.

The URL does not comply with the regular expression rule.

Enter a path that complies with the URL regular expression rule in the access mode configuration item.

400

CAE.01501402

The input port will result in port conflict.

The port of the selected load balancer is occupied.

Use another port. If a dedicated load balancer is used, check the usage of the listener corresponding to the port. After the listener is deleted, the component can use the port properly.

400

CAE.01501403

The port of ingress rule conflicts.

Layer 7 access policy conflicts.

Change any of the domain name, port, load balancer, and URL.

400

CAE.01501405

There is no monitor system config under environment, please create first.

The monitoring system is not configured in system settings.

Configure the monitoring system in system settings first, and then create the performance management configuration for the component.

Permission

403

CAE.01501700

Not authorized for create.

Insufficient permissions.

Contact technical support to add the permissions.

403

CAE.01501701

Not real name authorized.

Authentication failed.

Contact technical support.

Parameter

400

CAE.01501800

The project in request url and the user token is not matched.

The project ID in the URL does not match the current user token.

Check the project ID and token.

400

CAE.01501801

The input time should be at least 2 mins later than now and within one year.

The time must be at least 2 minutes later than the current time and within one year.

Change the time.

400

CAE.01501802

Timer rule conflicts with scaling rule.

The start/stop rule conflicts with the auto scaling policy in the effective range.

Disable the start/stop rule or auto scaling policy.

400

CAE.01501803

Scaling rule conflicts with timer rule.

The auto scaling policy conflicts with the start/stop policy.

Disable the start/stop rule or auto scaling policy.

400

CAE.01501804

Scaling rule unique param duplicate.

Time configuration conflicts in the scaling policy.

Check the time policy configured in the scaling policy.

400

CAE.01501805

VPC cidr conflict with embedded cidrs.

The VPC network segment conflicts with the built-in network segment of the CAE environment.

Contact technical support.

400

CAE.01501806

Monitor system agent version is invalid.

Invalid monitoring system probe version.

Enter a valid monitoring system probe version.

400

CAE.01500108

Cannot modify health check protocol, please switch off first.

Failed to modify the health check protocol in the access mode.

Disable health check in the access mode and then configure the health check protocol.

Event notification

400

CAE.01501901

The maximum number of noticeRules is 50.

Max. event notification rules: 50

Contact technical support.

403

CAE.01501902

Your account does not have the SMN permission.

No SMN permissions.

Contact the account administrator to add the permissions.

DEW secret

400

CAE.01502000

The maximum number of DEW secrets is 20.

Max. DEW secrets: 20.

Contact technical support.

400

CAE.01502001

There are components using the secret.

A component is using this secret.

Cancel the component configuration and try again.

403

CAE.01502002

You do not have permissions to get secret info, please check your current agency roles.

No permissions to obtain DEW secrets.

Add the DEW permissions and try again.

Cluster

500

CAE.01502101

The cluster cannot be operated in the current state.

Operate the CAE underlying cluster failed.

Contact technical support.