Help Center/ Blockchain Service/ User Guide (ME-Abu Dhabi Region)/ FAQs/ BCS FAQs/ Instance Management/ Abnormal Instance Statuses/ What Can I Do If a BCS Instance Is in the Unknown State?
Updated on 2023-03-02 GMT+08:00
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What Can I Do If a BCS Instance Is in the Unknown State?

Symptom

The BCS instance is in the Unknown state.

Fault Locating

Check item 1: Check whether the cluster is hibernated.

Check item 2: Check whether the cluster exists.

Solution

  • Check item 1: Check whether the cluster is hibernated.
    1. Log in to the BCS console, go to the Instance Management page, and click the abnormal instance to view its container cluster.
    2. Log in to the CCE console, choose Resource Management > Clusters, and check the status of the target cluster.
    3. If the cluster is in the Hibernating state, the BCS instance will be in the Unknown state.
    4. Wake up the cluster. The BCS instance will become normal. To wake up a cluster, choose More > Wake for the target cluster.
  • Check item 2: Check whether the cluster exists.
    1. Log in to the BCS console, go to the Instance Management page, and click the abnormal instance to view its container cluster.
    2. Log in to the CCE console, choose Resource Management > Clusters, and check the target cluster.
    3. If the cluster where the BCS instance is deployed does not exist, the BCS instance status is displayed as Unknown. If the cluster is not manually deleted, contact the CCE technical support.