Help Center/ My Account/ FAQs/ Basic Information (for HUAWEI ID)/ Registration/ What Should I Do If I Have Never Registered a Huawei Cloud Account but My Mobile Number Receives Huawei Cloud Notifications or Is Associated with a Cloud Account?
Updated on 2026-11-02 GMT+08:00

What Should I Do If I Have Never Registered a Huawei Cloud Account but My Mobile Number Receives Huawei Cloud Notifications or Is Associated with a Cloud Account?

  • If you can log in to the account and it has been real-name authenticated using your identity information, the account may have been registered by you a long time ago. If you no longer need the account, you can delete it in the account center.
  • You may have purchased a mobile number that was reissued by your carrier and previously used by the former owner to register an account. In this case, submit a service ticket and upload a screenshot showing the activation time of the mobile number. After the information is verified, Huawei Cloud personnel will unbind the mobile number from the Huawei Cloud account.