What Materials Are Required If I Want to Change My Account Details?
If you do not have access to the phone number or email address registered with Huawei Cloud, you can provide required materials to Huawei Cloud after-sales service personnel to change your account details. The personnel will determine whether to approve your request based on the materials you are able to provide. If they think the provided materials are not enough to confirm your identity, you will be required to provide more materials. Thank you for your support and understanding.
Customer Type |
Scenario |
Real-Name Authentication |
Account Type |
Required Materials |
Change Method |
---|---|---|---|---|---|
Direct sales customers |
Completed |
/ |
Individual account |
|
Service ticket |
/ |
Enterprise account |
|
Service ticket |
||
Not completed |
A card has been added. |
Individual account |
|
Service ticket |
|
Enterprise account |
Materials mentioned above and an authorization letter (template) The authorization letter must be stamped with the official seal of the enterprise and must be signed. If either of the requirements cannot be met, the authorization letter of Chinese enterprises must be stamped with the official seal, and that of enterprises outside of China must be signed. |
Service ticket |
|||
No card has been added but actual payments have been made. (only for enterprise accounts) |
Enterprise account |
|
Service ticket |
||
No card has been added and no actual payments have been made. (different materials required for individual and enterprise accounts) |
/ |
The contact address includes the address line, city, province, city, autonomous region, postal code, and country/region. |
Service ticket |
||
Resellers |
Completed |
/ |
/ |
|
Service ticket |
Not completed |
/ |
/ |
|
Service ticket |
|
Huawei Cloud partners |
/ |
/ |
/ |
|
Service ticket |
Basic Concepts FAQs
- What Is a HUAWEI ID? Can I Change My Login ID?
- What Is a HUAWEI CLOUD Tenant?
- What Is the HUAWEI CLOUD Tenant Name?
- What Is a Security Phone Number and Security Email?
- Why Is There a Service Email Address Displayed in the HUAWEI CLOUD Tenant Information Area?
- Why a Message Is Displayed Indicating that My HUAWEI ID and HUAWEI CLOUD Account Have Different Mobile Numbers?
- How Do I Modify the Email Address of My HUAWEI ID?
- How Do I Bind or Modify the Mobile Number of My HUAWEI ID?
- How Can I Modify Information about My Enterprise Account?
- In What Circumstances Will HUAWEI CLOUD Services Be Restricted?
- In What Circumstances Will HUAWEI CLOUD Services Be Frozen?
- How Do I Complete HUAWEI ID Information?
- What Should I Do If I Failed to Change the Phone Number Linked to My HUAWEI ID?
- What Are the Parameters and How Can I Use Them in the Account Center?
- How Do I Hand Over an Account If An Enterprise Employee Has Been Transferred or Has Resigned?
- What Materials Are Required If I Want to Change My Account Details?
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