What Can I Do If I Cannot Receive a Verification Code?
You need to enter a verification code when you bind or change the mobile number or email address or reset the password. If you cannot receive a verification code, perform the following operations.
Cannot Receive the SMS Verification Code?
- Check whether the mobile number is correct. If it is incorrect, go to the Basic Information page of My Account, click Manage next to HUAWEI ID Information, and then change the mobile number in Huawei account center.
- Check whether your mobile phone is suspended. Credits added to a mobile phone generally take effect within 24 hours. Use another mobile phone or try again after 24 hours.
- Check whether the SMS message is blocked. If this happens, disable SMS message blocking on your mobile phone.
- SMS messages may be lost due to poor network conditions. In this case, send a verification code again or try again later. Alternatively, install the SIM card to another phone and try again.
- Clear the browser cache or use another browser, and then try again.
If you cannot receive a verification code after you perform the preceding operations, try email verification.
If both your mobile phone and email address cannot receive a verification code, contact customer service.
Cannot Receive the Email Verification Code?
- Check whether the email address is correct. If it is incorrect, go to the Basic Information page of My Account, click Manage next to HUAWEI ID Information, and then change the email address in Huawei account center.
- Check whether the email account is normal and check the junk folder.
- Add no_reply@info.huaweicloud.com to the whitelist of your email account.
- Mails may be lost due to poor network conditions. In this case, send a verification code again or try again later.
- Clear the browser cache or use another browser, and then try again.
If you cannot receive a verification code after you perform the preceding operations, try mobile number verification.
If both your mobile phone and email address cannot receive a verification code, contact customer service.
Login FAQs
- How Do I Know What Account I Am Logged In With?
- Why Can't I Log In Even Though My Credentials Are Correct?
- Why Can't I Log In to HUAWEI CLOUD Using My Huawei Official Website Account Registered at uniportal.huawei.com?
- Why Was I Prompted that My Account Information Does Not Exist When Resetting the Password?
- What Can I Do If I Forgot My Password?
- What Can I Do If I Cannot Receive a Verification Code?
- What Can I Do If My HUAWEI ID Is Locked?
- How Do I Protect My HUAWEI ID When Using It to Log In to HUAWEI CLOUD?
- Can I Encrypt My HUAWEI ID During Login?
- Can I Access HUAWEI CLOUD Using a HUAWEI ID Not Associated with a HUAWEI CLOUD Account?
- How Do I Know Whether My Account Was Created on the HUAWEI CLOUD Chinese Mainland Website or HUAWEI CLOUD International Website?
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