Help Center> My Account> FAQs> Basic Information (for HUAWEI ID)> Basic Concepts> Why a Message Is Displayed Indicating that My HUAWEI ID and HUAWEI CLOUD Account Have Different Mobile Numbers?
Updated on 2023-06-29 GMT+08:00
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Why a Message Is Displayed Indicating that My HUAWEI ID and HUAWEI CLOUD Account Have Different Mobile Numbers?

  • Scenario 1: The mobile number of your HUAWEI ID is different from that of your HUAWEI CLOUD account.
    • Reason 1: Before association, your HUAWEI ID and HUAWEI CLOUD account have the same email address but different mobile numbers, and the mobile number of the HUAWEI ID has been used to register three HUAWEI CLOUD accounts. After the association is complete, the HUAWEI ID and the associated HUAWEI CLOUD account keep their original mobile numbers.
    • Reason 2: Your HUAWEI ID and HUAWEI CLOUD account have been associated with each other and have the same mobile number. If you change the mobile number of the HUAWEI ID to a mobile number that has been used to register three HUAWEI CLOUD accounts, the HUAWEI ID uses the new mobile number and the HUAWEI CLOUD account keeps the original mobile number.
  • Scenario 2: Your HUAWEI CLOUD account has a mobile number but your HUAWEI ID does not have one.

    Your HUAWEI CLOUD account and HUAWEI ID have been associated with each other through the same email address. The HUAWEI CLOUD account has a mobile number but the HUAWEI ID does not have one. After the association is complete, the HUAWEI CLOUD account keeps the original mobile number.

Parent topic: Basic Concepts

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