Why Can't I Delete My Account?

When you delete an account, the system checks your account status and will fail the deletion if:

• The account has been frozen for security.
• The account has been associated with a partner account, or you have applied to associate the account with a partner account, to disassociate it from a partner account, or to become a partner account.
• The account belongs to a solution partner or a KooGallery partner.
• The account is an enterprise master account or member account.
• The account has been bound to an HCS site or a Cloud Alliance site.
• The account has yearly/monthly or pay-per-use resources in use.
• The account has an outstanding balance.
• The account has overdue payments.
• The account has refund or invoicing applications pending processing.
• The account has unfulfilled contracts.
• The account has unpaid orders or orders pending review or processing.

  Follow the on-screen instructions to resolve this issue.