Help Center/ My Account/ FAQs/ Other/ Basic Information (for Huawei Cloud Account)/ Why Didn't I Receive an SMS Verification Code When Binding a Mobile Number to My Account?
Updated on 2025-04-24 GMT+08:00

Why Didn't I Receive an SMS Verification Code When Binding a Mobile Number to My Account?

Huawei Cloud can send SMS verification codes to global mobile numbers. However, some users may fail to receive an SMS verification code in a timely manner due to issues of communications service providers in different countries and regions. If you cannot receive an SMS message, first check your cellular signal strength. If it is normal, go to the Create Service Ticket page, choose User Account > Changing the Mobile Number, create a service ticket, and provide a screenshot of the Bind Mobile Number page for troubleshooting.