- Introduction to KooGallery
-
Seller Guide
- Registration
- Joint Operations Certification and Product Access
-
Delivery Methods
- Product Release Description
- Delivery Methods
- Image Release Guide
- Releasing Professional Services
- SaaS Release Guide
- Releasing Consulting Services
- License Release Guide
- Releasing Multi-SKU Product Specifications
- Seller Management
- Product Management
- Service Supervision
- Transaction Management
- Settlement Management
- Bill Management
- Issuing Invoices to Huawei Cloud
-
FAQs
- What Enterprise Certificates Are Needed for the Registration?
- Can I Use the Same Account to Apply for Seller Registration Again After I Exit KooGallery?
- How Do I Become a KooGallery Partner?
- How Long Does It Take to Review the Registration Application?
- How Do I Release Products on KooGallery?
- How Long Does It Take to Review a Product Release Application?
- How Do I Remove a Product from the Catalog?
- When Can I Receive the Payment After a Bill Is Generated?
- When Can I Issue an Invoice for an Order?
- Is the Product Technical Support Provided by Sellers or Huawei Cloud?
- How Long Is the Validity Period of Products on KooGallery?
- How Do I Initiate an Appeal During Service Supervision?
- Can an Individual User Become a Seller on KooGallery?
- What Benefits Can I Obtain After Registering with KooGallery?
- Do I Need to Pay Deposit If I Register with KooGallery?
- How Do I Change the Company Name?
- Why Is No Bill Generated for an Order? What Are the Prerequisites for Bill Run?
- How Do I View the Sharing Ratio of a Product?
- How Do I Release a Trial SaaS Specification?
- Why Can't I Select an Image as an Image Asset?
- Reseller Guide
-
User Guide
- Support You May Need
- Huawei Cloud KooGallery Terms
- Product Purchase
- Product Use
- Service Supervision
- After-Sales Support
- Renewal Management
- Product Unsubscription
- Invoice Management
- Agencies
-
FAQs
- What Is Huawei Cloud KooGallery?
- What Software and Services Are Provided on KooGallery?
- How Do I Purchase Cloud Applications on KooGallery?
- Why Can't I Use the Pay-per-Use or Yearly/Monthly Billing Mode for Certain Products?
- How Do I View Purchased Applications?
- How Do I Request Invoices After Purchasing Products from KooGallery?
- What Do I Do If I Encounter a Problem When Using a Product?
- How Do I Renew Purchased Applications?
- What Do I Do If No Applications or Services Meet My Requirements?
- How Do I Contact a Seller?
- What Do I Do If I Cannot Contact a Seller?
- Does Huawei Cloud Support Login Through Third-Party Website?
- Common Problems About Yearly/Monthly Images
- Common Problems About Pay-per-Use Images
- How Do I Initiate an Appeal During Service Supervision?
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Access Guide
- SaaS Access Guide V2.0 (New Products)
- SaaS Access Guide V1.0 (Existing Products)
- Automatic Deployment and Access Guide
- General Reference
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Interface Functions
Before releasing a SaaS product to KooGallery, develop a service interface on the ISV server by referring to this access guide.
- Only one service interface for a SaaS product needs to be configured to accommodate different scenarios, including subscription, renewal, expiration, release, and upgrade.
- If you release a yearly/monthly product, the interface will be called in the subscription, renewal, expiration, and release scenarios.
- If you release a product billed by one-time payment, the interface will be called only in the subscription and release scenarios.
- If you release a pay-per-use product, the interface will be called in the subscription, resource status change, release, and usage push scenarios.
- If the product can be upgraded, the interface will be called in the upgrade scenario.
Functions
- Subscription: After a customer purchases a product and pays for it successfully, KooGallery calls this interface to send you a request containing information about the product and customer. When receiving the request, the ISV server executes product subscription and informs KooGallery about the subscription result.
NOTE:
When a customer clicks the View Resource Details button on the Purchased Apps page, KooGallery calls the subscription interface in real time to query the product information. Therefore, the ISV server needs to perform idempotence processing when processing requests. KooGallery may resend requests for a single order. If receiving a duplicate order, your server needs to return a success response and the information about the successfully created app instance, rather than create a SaaS instance.
- Renewal: After a customer places an order for renewal or converts a trial order to a commercial order, KooGallery calls the interface to request you to extend the service. The service interface then updates the expiration date and informs KooGallery about the update result.
- Expiration: When a purchased product expires, KooGallery calls the interface to send you a notification. After receiving an expiration notification, you must freeze the purchased product and inform KooGallery about the freezing result.
NOTE:
When a purchased product expires, the retention period starts. The retention period varies with the customer tier and can be up to 15 days long. During the retention period, the product is frozen and cannot be used. The customer can continue using the product after renewal. Therefore, you need to set a retention period to no less than 15 days for your SaaS products and retain customer data during the retention period.
- Resource release: If a customer does not renew an expired product in the retention period, or the customer has unsubscribed from the product, KooGallery releases the purchased product and calls the interface to send you a notification. Upon receiving the notification, delete the specified instances and inform KooGallery about the deletion result.
- Upgrade: After a customer places an order for upgrading a purchased product, KooGallery calls the interface to request you to upgrade the product. The ISV server then upgrades the product and informs KooGallery about the upgrade result. The upgrade scenario is optional.
- After a customer purchases a pay-per-use product (or package), when the instance expires, the customer violates regulations, or the customer account is in arrears, KooGallery calls this interface to freeze the instance.
Interface Failure Scenarios and Retry Mechanism
- In subscription and upgrade scenarios, if the service interface fails to respond, KooGallery will retry for 3 hours.
If the interface exception is rectified, the next call will be successful and the order will be placed successfully. If the exception persists after 3 hours, KooGallery determines that the order fails to be placed and automatically cancels the order.
- In the renewal scenario, if the service interface fails to respond, KooGallery will retry for an hour.
If the interface exception is rectified, the next call will be successful and the order will be placed successfully. If the exception persists after an hour, KooGallery determines that the order fails to be placed. In this case, locate and rectify the exception. Then go to the Seller Console, locate the order on the Application Tools > Service Interface Messages page, and click Restart Debugging in the same row to call the interface again.
- In product expiration and resource release scenarios, if the service interface fails to respond, KooGallery will retry for an hour.
If the interface exception is rectified, the next call will be successful and the order will be placed successfully. If the exception persists after an hour, KooGallery determines that the order fails to be placed. In this case, locate and rectify the exception. Then go to the Seller Console, locate the order on the Application Tools > Service Interface Messages page, and click Restart Debugging in the same row to call the interface again.
If a customer can still use expired resources due to an interface failure, you shall bear the resource loss incurred.
NOTE:
If the service interface fails to respond, an email, SMS message, and private message will be sent to you. Check the email address and mobile number bound to your account and the Message Center on Huawei Cloud.
If more than five orders failed in a month due to interface failures, KooGallery will remove the product from the catalog.
If an order is automatically canceled due to an interface failure, contact the customer at the earliest to handle the problem.
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