What Should I Do If I Receive a Message Stating That the Domain Name Already Exists When Trying to Connect?

Rectify the fault based on the displayed information.

• The domain name already exists. If you encounter a message that the domain name already exists, it typically means that the domain has been previously connected by you or another account you own. To resolve this, locate the domain name or its instance under any old accounts, remove it, and attempt to reconnect. If it is not the case, submit a service ticket to contact R&D engineers for troubleshooting.
• The domain name already exists or is used by another user.: If you have not previously connected the domain name but still receive an error, it may indicate a conflict with another user's domain. This issue commonly arises when a level-2 domain name identical to yours is already in use. The ownership of a level-2 domain is exclusive to a single tenant by default. If you can prove the ownership of the level-2 domain, submit a service ticket to the backend to add it to the whitelist.