Help Center/ Virtual Private Network/ FAQs/ FAQs - S2C Enterprise Edition VPN/ Connection or Ping Failure/ Why Is a VPN Connection Always in Not Connected State After Its Configuration Is Complete?

Updated on 2023-06-16 GMT+08:00

View PDF

Why Is a VPN Connection Always in Not Connected State After Its Configuration Is Complete?

The configuration may be incorrect.

At the two ends (cloud and on-premises data center) of the VPN connection, ensure that the pre-shared keys (PSKs) and negotiation information are consistent, the local and remote subnets are reversed, and the local and remote gateways are also reversed.
Ensure that routes, NAT, and security policies are correctly configured on the device in your on-premises data center.

Parent topic: Connection or Ping Failure

Feedback

Was this page helpful?

Helpful Not helpful

Provide feedback

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel

For any further questions, feel free to contact us through the chatbot.